Counseling service
Individual Counseling
Supportive individual counseling for clients navigating emotions, relationships, stress, or life transitions.
About this service
Individual counseling at Serenity Springs offers a warm, collaborative space to talk through what feels heavy, understand patterns, and identify support that works with your life. Sessions are available in person in Rowlett and virtually across Texas when appropriate.
Who this may help
This service may be helpful for:
- • Clients navigating anxiety, depression, stress, trauma, or emotional overwhelm
- • Clients working through relationship strain, identity questions, self-esteem, or personal growth
- • Clients adjusting to grief, life transitions, spiritual concerns, or changes in family roles
What sessions may focus on
What to expect
Step 1
Your first appointment usually begins with a supportive conversation about what brings you in and what you hope support can look like.
Step 2
Your counselor may ask about goals, strengths, stressors, and preferences so care can be matched to your needs.
Step 3
The office will guide scheduling and any required paperwork.
Step 4
The office can help with general scheduling, insurance, and questions about provider availability without asking you to share sensitive details online.
Related providers
Provider availability can vary. The office can answer general questions about availability and scheduling.
Jeanette Chivvis
Founder & Clinical Director, M.A., LPC · Licensed Professional Counselor
Jeanette Chivvis is the founder of Serenity Springs Wellness & Counseling and a Licensed Professional Counselor. She emphasizes warmth, safety, deeply personal care, and a holistic approach to emotional, relational, and spiritual wellness.
Tracie Ottman
Counselor, M.A., LPC · Licensed Professional Counselor
Tracie is a Licensed Professional Counselor who supports teens and women navigating life transitions, relationships, anxiety, stress, grief, trauma, and self-esteem concerns. She uses a compassionate, holistic, and solution-focused approach to help clients develop healthy coping skills, strengthen relationships and boundaries, build confidence, and navigate life’s challenges with greater clarity and resilience. Tracie also incorporates evidence-based approaches, including CBT and spiritually integrated counseling, when appropriate and aligned with each client’s goals and values.
Zach Reid
Counselor, LPC-Associate under supervision of Erin James
Zach is a veteran of the United States Marine Corps with a commitment to supporting fellow veterans. He also provides counseling for adults and teens with a direct, compassionate, and supportive style.
Stacey Narzem
Counselor, M.S., LPC-Associate
Stacey provides a supportive, judgment-free space for individuals and couples navigating anxiety, stress, relationship challenges, and life transitions.
Aisha McLemore
Graduate Student, Master’s Level Counseling Intern · Completing clinical practicum under LPC site supervision
Aisha is a Master’s Level Counseling Intern at Serenity Springs Wellness & Counseling Group. She works with adolescents and adults and offers in-person sessions in Rowlett/Rockwall and telehealth for residents across Texas.
Helpful links
Review practical office information before requesting an appointment.