Website privacy
Privacy Policy
Reaching out for support should feel safe and clear. This policy explains what Serenity Springs receives through this website, why it is needed, and the choices available to you.
Last updated August 7, 2026
Information you choose to share
When you submit an appointment request, Serenity Springs receives the basic contact and scheduling details you provide. These include your first and last name, phone number, email address, the general reason you are reaching out, your preferred contact method, and the best time to reach you.
The website may also process routine technical information, such as an IP address and request data, to operate the form and help protect it from misuse.
The appointment form does not ask for a personal note or clinical history. Please do not send sensitive clinical details by email. Sending a request does not establish a provider-client relationship or confirm an appointment.
Why Serenity Springs uses this information
The team uses website information only as reasonably needed to:
- Review and respond to your appointment request or office question.
- Coordinate scheduling and follow-up.
- Send a confirmation that your request was received.
- Let an authorized Serenity Springs team member know that a new request is waiting.
- Operate, maintain, and protect the website and its forms.
Service providers and limited disclosure
Serenity Springs uses service providers to support website hosting, email delivery, and internal staff text notifications. They receive only the information reasonably needed to perform those services. Information may also be disclosed when required by law or when reasonably necessary to protect a person’s safety, rights, or property.
Serenity Springs does not sell or rent personal information. Mobile phone information, SMS opt-in data, and consent are not sold, rented, transferred, or shared with third parties or affiliates for marketing or promotional purposes.
About internal staff text alerts
Serenity Springs Appointment Request Staff Alerts are low-volume, operational messages for authorized staff members. Each staff recipient gives direct verbal permission before their mobile number is added. People who submit the website appointment form are not enrolled in this internal program and do not receive these alerts.
Message frequency varies with appointment-request volume and may be irregular. Message and data rates may apply. Staff recipients may reply STOP to unsubscribe at any time. For help, they may contact the office at 972-809-9597 or office@serenityspringswellness.org. These messages are not marketing and do not confirm appointments.
Your questions and choices
You may contact the office with a question about information you submitted or to request a correction. Authorized staff members may withdraw consent for internal text alerts by replying STOP or asking the business administrator to remove their number.
Emergency and crisis support
This website and its forms are not monitored for emergencies. If this is an emergency, call 911 or go to the nearest emergency room. For mental health crisis support, call or text 988.
Contact Serenity Springs
Questions about this policy may be directed to office@serenityspringswellness.org, 972-809-9597, or 3705 Lakeview Pkwy, Suite 203, Rowlett, TX 75088.